Refund policy

At bathandbodywork, we want every customer to shop with confidence. We offer a thoughtfully selected range of body care products, fine fragrances, scented candles, hand soaps, home fragrances, and self-care gift sets designed to bring comfort and enjoyment to everyday routines.

This Return & Refund Policy explains our return eligibility requirements, return shipping responsibilities, refund procedures, damaged or incorrect product claims, and order cancellation guidelines.

1. Return Window

Customers may request a return within 30 days of delivery.

To qualify, your return request must be submitted within this period, unless a longer period is required by applicable law.

2. Return Eligibility

To qualify for a return, the product must meet the following conditions:

The product must be unused, unopened, and in its original condition.
Original seals and protective packaging must remain intact where applicable.
The original packaging, labels, and included accessories should be provided.
Fragrance bottles, lotion containers, candles, hand soaps, and other products must not have been used, altered, or damaged after delivery.
Gift sets must include all originally supplied items and packaging.
Proof of purchase, such as an order number or confirmation email, must be provided.

We may request photographs or additional information to review your return request.

3. Non-Returnable Items

For hygiene, health, and product safety reasons, certain items may not qualify for returns, including:

Opened or used body lotions, body butters, body scrubs, hand soaps, and other personal care products.
Opened or used fine fragrance mists and other personal fragrances.
Scented candles that have been burned or used.
Reed diffusers that have been opened or used.
Gift sets with missing, opened, or used components.
Personalized or custom-made products, except where required by applicable law.
Products returned outside the applicable return period.
Gift cards.
Products clearly marked as final sale or non-returnable, where permitted by law.

These exclusions do not affect your rights when a product arrives damaged, defective, incomplete, incorrect, or otherwise qualifies for protection under applicable consumer laws.

4. How to Request a Return

To request a return, contact our customer support team.

Email: support@bathandbodywork.shop

Please provide:

Your full name.
Your order number.
The name of the product you wish to return.
The reason for your return.
Clear photographs, if the product is damaged, defective, incomplete, or incorrect.

Our support team will review your request and provide further instructions if the return is approved.

Important: Please do not send any product back without receiving return authorization from bathandbodywork.

5. Return Shipping Costs

For returns requested because of a change of mind, an incorrect selection, or another customer-preference reason, the customer is generally responsible for return shipping costs.

If a product arrives damaged, defective, incomplete, or incorrect, please contact our support team. We will review the issue and arrange an appropriate solution in accordance with applicable law.

We recommend using a trackable shipping service for all authorized returns.

bathandbodywork does not charge a restocking fee for approved returns.

6. Exchanges

We do not currently offer direct product exchanges.

If you wish to purchase a different fragrance, product type, scent, or variation, please contact our customer support team.

If your original purchase qualifies for a return, you may complete the return process and place a separate order for your preferred product.

7. Damaged, Defective, Leaking, or Incorrect Products

We take care to provide a positive shopping experience. However, if your order arrives with a problem, please contact us as soon as possible.

Email: support@bathandbodywork.shop

Please include:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of damaged or leaking packaging, where relevant.
Details of any missing or incorrect items.

Examples of issues include:

A broken or leaking body lotion bottle.
A damaged fragrance mist container or spray mechanism.
A broken candle jar.
A leaking reed diffuser bottle.
A damaged hand soap dispenser.
Missing products from a self-care gift set.
Receiving a product or fragrance different from the one ordered.

After reviewing the issue, we may offer an appropriate remedy, including a replacement, refund, or another solution required by applicable law.

Please retain the product and its packaging until our support team provides instructions.

8. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will generally be processed within 5–10 business days after approval.

For eligible purchases paid through an online payment method, refunds will generally be issued to the original payment method.

The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact us for assistance.

9. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

Email: support@bathandbodywork.shop

If your order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

In such cases, you may request a return after delivery, subject to the eligibility requirements outlined in this policy.

10. Return Address

Please contact bathandbodywork before returning any product.

Business Address:

bathandbodywork
1200 N Muldoon Rd Spc B-2
Anchorage, AK 99504
United States

Important: This is our provided business contact address. Do not ship returns to this address unless our customer support team specifically confirms it as the authorized return destination.

Unauthorized returns may not be accepted.

11. Missing or Lost Return Packages

Customers arranging their own return shipping should use a reliable, trackable shipping service.

We recommend:

Keeping the return shipping receipt.
Retaining the tracking number.
Using appropriate protective packaging for fragile or liquid-filled products.
Securing bottle caps and containers to help prevent leakage during transit.
Keeping all shipping records until the return is completed.

bathandbodywork is not responsible for return parcels lost during customer-arranged shipping, except where required by applicable law.

12. Refund Exceptions

Original shipping charges or other non-refundable costs may be excluded from refunds where permitted by applicable law.

However, if a product is damaged, defective, incomplete, incorrect, or otherwise subject to mandatory consumer protections, the appropriate legal remedies will remain available.

Any applicable consumer rights are not limited by this policy.

13. Changes to This Policy

bathandbodywork may update this Return & Refund Policy to reflect changes in our products, business practices, operational requirements, or applicable laws.

Any updated policy will be published on our official website.

14. Contact & Business Information

For return requests, refund inquiries, order cancellations, damaged product claims, or other customer service questions, please contact us using the details below.

Business Name: bathandbodywork

Business Address: 1200 N Muldoon Rd Spc B-2, Anchorage, AK 99504, United States

Business Phone: +1 907 931 5492

Email: support@bathandbodywork.shop

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM CT

Website: https://bathandbodywork.shop

Our customer support team is available during the business hours listed above to assist with your inquiries.