Privacy policy

At bathandbodywork, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, browse our body care and fragrance collections, place an order, contact customer support, or otherwise interact with our services.

This policy applies to our online store at https://bathandbodywork.shop/.

1. Information We Collect

We may collect personal information when you interact with bathandbodywork, including:

Full name
Email address
Phone number
Billing address, where applicable
Shipping and delivery address
Order details and purchase history
Payment and transaction information
Customer account information, where applicable
Customer support inquiries and communications
Product reviews or feedback you choose to submit
Device, browser, and IP address information
Website activity and interaction data
Cookies and similar tracking information
Marketing preferences and newsletter subscriptions

Payment information may be processed by authorized payment service providers. The information we receive depends on the payment methods available at checkout.

2. How We Use Your Information

We may use collected information to:

Process, confirm, and fulfill customer orders.
Arrange shipping and delivery of purchased products.
Process payments, returns, refunds, and cancellations.
Send order confirmations, shipping updates, and delivery notifications.
Respond to customer inquiries and support requests.
Manage customer accounts, where available.
Improve our website, products, and shopping experience.
Maintain accurate business and transaction records.
Detect and prevent fraud, unauthorized activity, and security threats.
Comply with applicable legal, accounting, and tax obligations.
Send promotional emails and product updates where permitted by law or with your consent.

We process personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Legal Bases for Processing Personal Information

Where applicable privacy laws require a legal basis for processing personal information, we may rely on:

Contractual Necessity: To process purchases, fulfill orders, and provide requested services.
Legal Obligations: To comply with applicable laws, tax requirements, and regulatory responsibilities.
Legitimate Interests: To improve our operations, maintain website security, and prevent fraudulent activity, where permitted.
Consent: For certain marketing communications, cookies, and other activities where consent is required.

4. How We Share Your Information

bathandbodywork may share necessary personal information with third-party service providers that help operate our online store.

These may include:

Shipping and delivery companies
Payment processing providers
Ecommerce hosting and technology providers, including Shopify
Customer service and communication providers
Website analytics and performance services
Marketing and advertising service providers, where applicable
Fraud prevention and security service providers
Professional advisers and legal authorities where required

We share information only as reasonably necessary for the relevant service or as otherwise permitted or required by law.

We do not sell customer personal information for money. Certain advertising or analytics activities, if enabled, may qualify as a sale or sharing of personal information under some privacy laws. Where applicable, customers may exercise their rights to opt out.

5. Shopify and Third-Party Services

Our online store operates using Shopify ecommerce technology.

Shopify and other authorized service providers may process certain customer information to support:

Website functionality
Shopping cart and checkout services
Payment processing
Order management
Fraud prevention
Store performance and security

These providers may handle information under their own privacy policies and contractual obligations.

For more information about Shopify's privacy practices, visit https://www.shopify.com/legal/privacy.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember shopping cart contents.
Maintain website functionality.
Support account sessions, where available.
Understand website traffic and performance.
Improve navigation and customer experience.
Measure advertising effectiveness, where applicable.
Remember certain preferences.

Some cookies are necessary for the website to function, while others may support analytics or marketing.

You may manage cookies through your browser settings or through any cookie preference tools available on our website.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will request consent before using non-essential cookies.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive promotional communications, we may send information about:

New product arrivals
Body care and fragrance collections
Seasonal products and gift sets
Special offers and promotions
Store announcements

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages about your orders.

8. Payment Information

Payments made through our website may be processed by authorized third-party payment service providers.

Depending on the payment method selected, payment providers may collect information needed to authorize and complete transactions.

We do not require customers to provide payment card details through ordinary customer support emails.

Please do not send complete payment card numbers or other sensitive payment credentials to our support email address.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

These measures may include secure ecommerce infrastructure, restricted access to customer information, and security controls provided by our technology partners.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

Fulfill customer orders.
Provide customer support.
Maintain business and transaction records.
Resolve disputes.
Prevent fraud.
Meet legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely retain it where legally necessary.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing relies on consent.
Opt out of certain targeted advertising, sales, or sharing of personal information, where applicable.
Appeal certain privacy-related decisions, where required by law.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact:

Email: support@bathandbodywork.shop

Please describe your request and provide sufficient information for us to verify your identity where necessary.

We will respond in accordance with applicable legal requirements.

12. Children's Privacy

Our website and products are intended for general consumers and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, payment providers, social media platforms, or other external services.

We are not responsible for the privacy practices, security measures, or content of websites operated by third parties.

We encourage customers to review the privacy policies of any external websites they visit.

14. International Data Processing

Depending on the service providers we use, personal information may be processed or stored in locations outside your state or country of residence.

Where required, we take appropriate steps to ensure that international transfers of personal information comply with applicable privacy laws.

15. Disclosure Required by Law

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or legal obligations.
Respond to valid legal requests or court orders.
Protect the rights, property, or safety of our business, customers, or others.
Investigate suspected fraud or unlawful activity.
Enforce applicable website terms and policies.

Any such disclosure will be handled in accordance with applicable law.

16. Changes to This Privacy Policy

bathandbodywork may update this Privacy Policy to reflect changes in our business practices, technology, services, or applicable laws.

Any updated version will be published on our official website.

Where required by law, we will provide additional notice of material changes.

We encourage customers to review this page periodically.

17. Contact & Business Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with your personal information, please contact us.

Business Name: bathandbodywork

Business Address: 1200 N Muldoon Rd Spc B-2, Anchorage, AK 99504, United States

Business Phone: +1 907 931 5492

Email: support@bathandbodywork.shop

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM CT

Website: https://bathandbodywork.shop/

Our customer support team is available during the business hours listed above to assist with privacy-related inquiries.